TERMS & CONDITIONS

IranDocTour is a medical tourism agency committed to simplifying the process for those seeking medical treatment and health care in Iran.We work with several market-leading Doctors/clinics/hospitals in key medical tourism destinations in Iran (mainly Urmia) that provide high-quality treatment and care. We offer free medical consultation to our clients and help them estimate the cost of their treatment in Iran. Also, all stages of your trip, from hotel reservations to tourism services, are performed by IranDocTour.

IranDocTour.com and all associated websites and services are owned and operated by IranDocTour.com of Kushaneshan Medical Tourism an Iranian Private joint-stock company. We have created these Terms, in which you can understand your rights and obligations in connection with the use of the website and all services offered and provided by IranDocTour. You can request a copy of the following Terms of Use (hereinafter “The Agreement “Terms” or “Terms of Service”) by emailing us at irandoctour@gmail.com

By accessing the website, you acknowledge and agree to these terms and conditions of use and are bound by the agreement. If you do not agree to these Terms of Use, please do not access or use this website. If you do not confirm that you are bound by the agreement, we kindly ask you to not use the services offered or provided by IranDocTour. In case you are younger than 18, you affirm that you have your parent’s or lawful watchman’s consent to utilize this Sites or related administrations offered and given by IranDocTour. Infringement of these Terms and Conditions of Utilization might bring about end of your account or any connected wellspring of correspondence with or without notice.

The contents of the site, outlines, pictures, recordings, texts, or some other material alluded to as “content” on the site are for informational purposes as it were. The substance on the site isn’t expected to fill in for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition or emergency. Never dismiss professional medical advice because of something you have perused on the site.

By using the information provided on the website, a relationship with hospitals and licensed medical professionals/patients will not be created by or through the use of the website or IranDocTour. This incorporates, however not restricted to, connections to other websites or any assistance we may give to assist you with tracking down an appropriate health care supplier or specialist in any field.

All time frames, plans, offers, packages that were or alternately are being offered, given, or doled out by IranDocTour are according to Iran’s calendar and business working days on Iran’s calendar.

Jurisdiction

You concur that exclusive jurisdiction for any disagreement with IranDocTour, or in any way relating to your use of the website, resides in the courts of the Islamic Republic of Iran And you further agree and expressly concurrence to the exercise of particular governance in the courts of the Islamic Republic of Iran in connection with any similar disagreement including any claim involving IranDocTour or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

Still, the invalidity of similar provision shall not affect the validity of the remaining vittles of these Terms and Conditions, If any provision of these Terms and Conditions is plant to be invalid by any court having qualified jurisdiction. No waiver of any of these Terms and Conditions shall be construed as a waiver of any further or continuing waiver of such other terms.

 

Copyright

All of the Point Accoutrements, including the content and display of this WebSite, are the property of IranDocTour. The Point Accoutrements are defended by law, including, but not limited to, the Islamic Republic of Iran and international copyright law and trademark law. Other names and logos contained in this WebSite or the Site Materials are trademarks and service marks of our affiliates and can not be used without the authorization of the trademark or service mark proprietor.

Patients rights

All records are managed with extreme attention to patient data security and confidentiality. Personal information gave in to us through your selected communication media is highly secured and all personal information is kept in a personal folder.

Doctors and Surgeons

We guarantee that the doctors and surgeons recommended by Irandactor are highly skilled and of the best in their specialty.

Hospitals and clinics

We cooperate with the most advanced and high-tech clinics and hospitals devoted to medical tourism.

Patients safety

To guarantee the safety of the patients, most hospitals used for medical tourism in Iran have gone through several medical evaluations with international standards, and IranDocTour has collected the most equipped and ultramodern clinics and hospitals with the best quality establishments.

TERMS OF SERVICES

Treatment Packages

The treatment packages offered by IranDocTour are for one individual grown-up. The prices announced for packages on the site can be changed without notice. Free services provided in packages can not be replaced or combined with other services or packages. It is also not possible to reduce the price of packages and receive money in exchange for deleting free services.

After you request treatment, initial medical consultations will be performed and according to your condition, the price of the procedure will be announced to you by IranDocTour, which is valid for 60 days only. However, if a deposit is received the quote will be locked for 6 months. The announced price is only for services that have already been coordinated with you. After the physical presence in Urmia, Iran, the final consultation will be performed by a doctor or surgeon. If any non-predicted additional costs have appeared and the doctor determines that more tests or procedures are needed, the additional costs will be explained to you in detail and your permission will be taken before the procedure.

Medical Tests

The patient shall provide any medical tests like blood, urine, x-rays, CT scans, MRI, colonoscopy If for any reason this information is not provided and the patient decides to do such test in Iran, if the tests are abnormal and the doctor/surgeon decides to perform more tests or cancel the treatment, the cost of these will be taken in full and the price of the package will not include these costs.

Medical condition/history

The patient is responsible for informing all medical information before the procedure. Any medical history or surgical history must be fully reported by the patient to IranDocTour. If the patient has not provided this information to IranDocTour and this leads to the cancellation of the procedure or further testing, the cost of cancellation and additional tests is the responsibility of the patient and the cost must be paid before leaving Iran.

Personal information

The patient agrees that all the information provided to IranDocTour is true. In case of providing incorrect personal and medical information, the patient will be responsible for any legal problems.

Interpreter

The interpreter accompanies the patient only for the services provided by IranDocTour, and if an interpreter is needed for other situations, the cost must be paid by the patient. The cost of the interpreter is hourly or daily and will be provided to you in detail. The translator may be changed by IranDocTour without reason or notice.
The Interpreter cannot accompany the patient for more than a full 24hours due to employment laws and regulations of Iran.

Transfer

Transportation from the airport/border (for people living in Iraqi Kurdistan) is done by our partner company. The type and condition of the vehicle are not guaranteed by IranDocTour. The transfer between hotel/clinic/hospital and other city transfers can be done with any car other than which patient has transferred from the airport/border.

We are only responsible for transporting individuals who have been registered by IranDocTour before entering Iran. Any additional person who has not applied for transportation and accommodation through IranDocTour will have to pay additional fees.

 

SIM Card

The sim card provided to the patient is free by IranDocTour in the packages and the data and minutes loaded on the sim card are limited to the length of the patient’s stay. The continued charge of the SIM card is the responsibility and expense of the patient. The minutes, SMS, and data comply with the laws and regulations of the Islamic Republic of Iran and any misuse of the sim card is the responsibility of the patient and IrandocTour is not responsible.

If the patient has traveled and used their mobile device in Iran on a previous trip, it may be necessary to register it and certain government taxes may apply and are the responsibility of the patient.

Accommodation

  1. The hotel/accommodation cannot be changed or canceled before the patient’s arrival. If a patient for any reason cancels the trip or changes the hotel/accommodation for any reason the patient is responsible to pay one night or cancelation fee.
  2. IranDocTour has stopped receiving the service with the hotel/accommodation chosen by the patient or offered in the treatment package.

Check-in is at 2:00 p.m. and check-out is at 12:00 p.m. noon. If for any reason check-in / check-out is not made at the time specified, hotel/accommodation charges apply and the patient is responsible for these charges. If the patient damages or uses paid services, the patient is required to pay damages and taxes to the hotel/accommodation before leaving the accommodation.

 

Doctor consultation/visit

Depending on the treatment chosen by the patient, IrandocTour offers three consultations before the physical visit in Iran. Any additional consultation that the patient requests or needs to receive from the doctor/surgeon or the clinic will be billed at 15$.

After the patient arrives in Iran, there will be a physical visit with the doctor/surgeon/clinic when specific tests will be scheduled depending on the treatment and if the tests are acceptable, the patient will receive treatment and, based on the treatment received, the patient will have doctor/surgeon/clinic visits after treatment. IranDocTour will provide these details when counseling the patient when requesting treatment.

Treatment Material/Device

Each treatment may require the use of certain materials, such as cosmetic, orthopedic, and dental implants, e. Botox, fillers, and/or any other type of material or device to be injected or inserted into the body. of the patient. These materials will generally be discussed and selected at the time of the treatment request first or if this information is not sent or received, IranDocTour will select these materials and their manufacturer or brand. If the patient chooses to make any changes to these materials and/or devices, the costs for such changes are the responsibility of the patient.

Nurse/caregiver

If the patient requests a certified nurse during recovery or treatment, costs will vary depending on the hours, days, and services provided by the certified nurse.

A caregiver has limited capacities and only has to accompany the patient during the recovery or treatment and the fee are hourly or daily.

The patient may request a nurse or carer to accompany the patient to the hotel/accommodation/clinic/hospital under certain conditions, such as gender and hotel/accommodation/clinic rules/hospital regulations at cost.

Meal/Food

Meals and foods are based on the patient’s appetite and health condition before or after the treatment procedure. If the patient has any food/vegan / vegetarian food needs or allergies, he/she must notify IranDocTour when making travel arrangements and all costs for these requirements are the responsibility of the patient. IranDocTour is not responsible for the meals or food of the patient during the stay in Iran unless otherwise specified and agreed between IranDocTour and the patient.

Change of Trip Plan

The patient at any time during the treatment plan cannot change or withdraw without the written consent of IranDocTour. If the patient leaves or withdraws during the treatment plan, IranDocTour has no responsibility for the safety and health of the patient, and the deposit or amount that was paid before the withdrawal will not be refunded.

Currency Exchange

We offer the exchange of Iraqi Dinars or Euros or USD at the IranDocTour rate. Only USD banknotes printed since 2011. If the patient wants to exchange USD banknotes printed before 2011, the exchange rate is lower than the daily exchange rate and the 500 euro banknote is not exchangeable, please bring banknotes smaller.

Recovery rooms

The recovery room is available to all patients on request. Once the patient is released to the recovery area, depending on the treatment received, the patient may consider several options:

  1. The patient can be transferred to the hotel with the doctor or surgeon’s medical authorization.
  2. The patient can request to stay overnight in the hospitalization area and pay the fees to the clinic or hospital.
  3. The patient can request to stay overnight in a private recovery room and pay the extra cost to the clinic or hospital.

Allergies

IranDocTour is not responsible for any allergies that the patient may overcome by taking certain medications prescribed by a doctor or specialist or for any food or weather allergy upon arrival and/or during the stay in Iran.

Insurance

Our patients who will receive IranDocTour treatments will benefit from free travel insurance. To read and view the content of our insurance policy, visit our insurance and warranty policies page.

Payment/deposit:

The patient has to pay a deposit for the planning of doctor/surgeon/hospital appointments in advance.

The patient is responsible for paying the bank transfer transaction fee (domestic and international) / online payment / PayPal activity which varies depending on the origin of the payments and the patient will be informed of the amount which can be between 2.99% and 5%.

No refund will be issued for cancellations less than 72 hours after scheduled doctor/clinic/hospital appointments unless there is an emergency such as accident, death, delayed flight departures and cancellations or medical conditions or emergencies requiring reimbursement of the deposit with 12% Administrative fees will be charged.

All deposits made to be refunded are subject to a 12% administration fee.

Regarding the refund of unused services (which are paid and canceled in advance), the refund amount would be calculated based on the cancellation policy described above and the amount would be refunded accordingly to the person who made the payment to us. Please note that the refund process may take 310 business days due to the accounting and administrative process.

 

IrandocTour Liabilities

IranDocTour will not be responsible for delays and changes to the program or expenses incurred – directly or indirectly – due to natural events, flight cancellations, accidents, machine or equipment failures, transport, weather conditions, disease, landslides, political closures. any unpleasant incident.

We will not be responsible for any loss, injury, or damage to any person, property, or otherwise in connection with any accommodation, transportation, or other services, resulting – directly or indirectly – from any divine act, danger, fire, accident, machine or equipment breakdown. , transport failures, wars, civil unrest, strikes, riots, thefts, epidemics, medical or customs regulations, malfunctions, or any other cause beyond our control.

The signed terms and conditions documents with payment receipt of any amount from patient/participant shall be binding on the Participant / Patient and constitutes a contract between IranDocTour and the Participant / Patient.

PRIVACY POLICY

Based on these terms and conditions, “data” means any electronic data or information, including personal data that you have submitted through our website and by email or social media. You acknowledge that to facilitate the provision of medical services for you, we will need to provide certain details of your personal information, including any medical information or records that you provide to us, to approved medical and health service providers. You explicitly consent to the transfer and disclosure of your personal and non-personal information to these medical and health service providers. We may also use your contact details, including your phone number and email address, to contact you in the future.

Protecting the personal information of our users is extremely important to us. IranDocTour is committed to protecting your privacy and that of others who access the website and use our service and facilities. We will never sell or share your information with third parties at any time without your permission. The information we collect from our users is used only to facilitate the selection of destinations and desired medical procedures and to make necessary travel arrangements for patients.

However, it is not possible to guarantee that information sent over the Internet is completely secure as it is liable to be intercepted, lost, or modified. You understand and agree to take the security risk for any information you provide to us. We are not responsible for any information you submit over the Internet and will not be responsible for any damage or other loss suffered in connection with any information you submit to us or a healthcare provider, or any information sent by us, to from a service provider or third party on the Internet.

By providing IrandocTour with personal or medical information, you agree that IrandocTour may send it to third parties and that you hereby waive any liability to IrandocTour and indemnify IrandocTour for any use of the information by IrandocTour. You must be of legal age or have a parent or guardian authorized to post a request or contact information on this website.